Privacy Policy

Last Updated: June 10, 2026

1. Introduction

Welcome to Zingato. This Privacy Policy describes how Zingato ("we", "our", or "us") collects, uses, stores, and protects your personal information when you visit our website zingato.in, use our mobile application, or interact with our local delivery services. We are fully committed to protecting your personal data in compliance with the Information Technology Act, 2000 of India and global GDPR guidelines.

2. Information We Collect

To operate our delivery platform and fulfill orders, we collect the following categories of information:

Personal Identifiers: Name, phone number, email address, and account login details.
Location Data: Accurate GPS coordinates of your device (when using the app) to establish delivery coordinates and route our riders to your doorstep.
Order Details: Items purchased, order instructions, checkout totals, payment methods, and delivery addresses.
Technical Data: IP address, device type, operating system version, browser identifiers, and page interaction diagnostics.

3. How We Use Your Information

We process your information for the following specific purposes:

To process and fulfill your orders, including coordinating with partner restaurants and dispatching delivery riders.
To calculate distances, estimate delivery timelines, and track riders on live maps.
To send order status notifications, updates, invoices, and support alerts.
To respond to customer care inquiries via phone, email, or WhatsApp.
To improve application responsiveness, perform diagnostics, and protect our servers from fraudulent activities.

4. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We share details only with verified partners required to complete services:

Partner Restaurants: We share order contents and recipient name to facilitate kitchen preparations.
Delivery Partners (Riders): We share name, phone number, and GPS delivery address coordinates to route dispatches.
Legal Compliance: We may disclose information if required by government authorities or under legal mandates.

5. Data Security

All communication between our mobile app, website, and database is encrypted using secure Transport Layer Security (TLS/SSL). We store data on secure, firewall-protected servers and strictly restrict internal staff access. However, no data transmission over the internet is completely secure, and we advise caution.

6. Your Rights and Data Access

You hold complete control over your data. You have the right to request access to your personal information, request modifications, or ask for the deletion of your account and related records. To exercise these rights, please write to us at support@zingato.in.

7. Contact Information

For questions regarding this policy, please contact our data grievance officer at:

Zingato Operations Office

A2 Hospital, Kamla Rai College Road,

Gopalganj, Bihar – 841428

Email: support@zingato.in