Terms & Conditions

Last Updated: June 10, 2026

1. Agreement to Terms

By downloading our mobile application, visiting our website (zingato.in), or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not access our application or utilize our delivery services. These terms form a legally binding contract between you and Zingato.

2. User Accounts & Responsibilities

To use the Zingato app, you must create an account using a valid 10-digit Indian mobile number. You are responsible for:

• Maintaining the accuracy of your delivery address, contact number, and profile details.
• Ensuring your account is not misused by unauthorized individuals.
• Accepting all orders placed under your registered mobile profile.

3. Ordering and Restaurant Listings

Zingato acts as an intermediary marketplace connecting customers with local restaurant merchants. We strive to present accurate menus, pricing, and packaging details, but the ultimate preparation quality, portion sizes, and ingredient safety of the food are the sole responsibility of the respective partner restaurant.

4. Pricing, Payments, and Taxes

All prices listed on the app are in Indian Rupees (INR) and are set in consultation with partner restaurants. Delivery charges, tax regulations, and packaging fees may be added to your checkout total as detailed before order confirmation. Payments can be settled via UPI, credit/debit cards, net banking, or cash-on-delivery (COD) where available.

5. Cancellations, Returns, and Refunds

• Cancellations by Customers: An order can only be canceled within 60 seconds of placing it, before the restaurant accepts it. Once restaurant preparation has commenced, cancellations cannot be accepted.
• Cancellations by Zingato: We reserve the right to cancel an order due to rider unavailability, restaurant closure, extreme weather events, or raw ingredient shortages. In such cases, online payments will be refunded in full.
• Refunds: Refunds for missing items, spoiled dishes, or delivery failures will be reviewed on a case-by-case basis by customer care and processed to your payment origin within 5-7 business days.

6. Delivery Limitations

Delivery operations are subject to active service coverage radii (typically within 5-8km from the partner restaurant). Our riders make all efforts to meet estimated delivery times, but traffic congestion, rain, and public events may introduce delays. Delay does not automatically entitle the customer to order cancellations or refunds.

7. Grievance Redressal

In compliance with Consumer Protection (E-Commerce) Rules, 2020, we have designated a Grievance Officer to address customer concerns. If you experience issues, please contact our officer at:

Grievance Redressal Officer, Zingato

A2 Hospital, Kamla Rai College Road,

Gopalganj, Bihar – 841428

Email: support@zingato.in